1. Eligibility for Refunds
• We accept refund requests within 30 days of purchase
• Items must be unused, in original packaging with all tags attached

2. Non-refundable Items
× Gift cards / Vouchers

3. How to Request a Refund
① Email us at: muguli003@gmail.com
② Include: Order number + Reason for refund
③ We will respond with confirmation within 3 business days

4. Refund Processing
• Refunds will be issued to your original payment method (e.g. PayPal/bank card)
• Allow 5-10 business days for processing (timing depends on your financial institution)
• Return shipping costs are non-refundable unless the item is defective or incorrect

5. Missing Refund?
→ First check your bank/PayPal account
→ Still not received? Contact us with your transaction ID

Contact: muguli003@gmail.com

Please follow these steps:

Keep evidence - Save all packaging materials and take clear photos/videos of the issue.

Document details - Record the unboxing process if possible.

Contact us - Reach out to our customer service with:+852 9437 4305
1. Your order number
2. Photos/videos of the problem
3. Description of the issue

We'll investigate and resolve your case as quickly as possible.

Each order will be shipped out within 24-72 hours. Generally you will receive your goods within 20 days.

And you will get our tracking info after we ship out . if you have any problem please message our customer service with：+852 9684 6597

We accept all major credit cards, as well as PayPal.